Privacy Policy

Information Handling Policy

We respect your privacy and are committed to ensure that any Personal Information we collect about you is handled in accordance with the provisions of the Privacy Act 1988 and the Australian Privacy Principles and any other applicable privacy related laws. Further information on how we handle your personal information is explained in our Information Handling Policy which can be accessed here

"Pilot Life Insurance"

"Pilot Life Insurance", "we", "our" and "us" means Pilot Life Insurance Financial Services Pty Ltd, its Authorised Representatives, and its related companies.

National Privacy Principles

Pilot Life Insurance is bound by the National Privacy Principles (NPPs) established under the Privacy Act 1988. The NPPs regulate how organisations may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. This Privacy Policy sets out how we comply with our obligations under the NPPs.

What type of information does Pilot Life Insurance collect?

As an organisation that variously provides life risk, superannuation and investment advice and dealing services, we are subject to legal and industry demands which require us to collect, use, disclose and store detailed information which personally identifies you and / or expresses an opinion about some aspects relating to your financial position. This "personal information" may include:

Name and address
Date of birth
Contact details including telephone numbers
Gender
Occupation and employment details including history
Details of your financial needs and your objectives
Details of your current and anticipated financial position including salary and other income, expenditure, assets and liabilities, and financial products currently held including risk insurance, superannuation and other investments
Details of your attitude to investment risk
Details of your health
Details of your social security eligibility
Details of your estate planning requirements
If necessary, your Tax File Number
Information contained in documents required to verify your identity and residential address (such as your driver's licence or passport details)

How does Pilot Life Insurance collect personal information?

It is our usual practice to only collect personal information directly from you. We will collect personal information from you through face to face interview, by telephone, through the return of a data collection form or by any electronic means satisfactory to you. We will not collect personal information about you unless you knowingly provide it to us, or if necessary you authorise a third party to specifically do so.

Why does Pilot Life Insurance collect personal information?

We only collect personal information for purposes which are directly related to our functions or activities as a provider of financial services (advising on and dealing in financial products), and only when it is necessary for or directly related to such purposes.

It is important for us to collect this information as it enables us to provide suitable, appropriate and timely advice and services to our clients. Failure to obtain this information could well compromise the quality of advice and services provided to our clients.

We are required (directly and indirectly) by various laws to collect this personal information, including under:

Corporations legislation
Anti-Money Laundering and Counter-Terrorism Financing legislation
Financial Transaction Reports legislation

How does Pilot Life Insurance use this information?

We only use personal information for the purposes for which it was given to us, or for purposes which are directly related to our functions or activities as a provider of financial services (advising on and dealing in financial products), such as:

Verifying your identity and residential address
Preparing advice regarding your life risk, superannuation or investment needs
Reviewing your current position with respect to life risk, superannuation, or investment
Making and reviewing strategy and financial product recommendations
Considering any other areas relevant to your financial needs
Applying for, acquiring, varying or disposing of financial products for you
Reviewing the quality of advice provided to our clients
Handling any complaints made to us

We may also use your personal contact details for the purpose of providing you with direct marketing material, for example newsletters, which we believe may be of value to you. If you do not wish to receive this kind of material, you can instruct us not to send it to you.

We will not otherwise use the personal information which we collect for another purpose unless:

you have consented; or
you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals or organisations; or
it is required or authorised by law.

Will Pilot Life Insurance share this information with other organisations?

Pilot Life Insurance shares information as and when required with its external service providers, and with product providers including insurance company administrators and underwriters, superannuation fund trustees and administrators and investment product managers and custodians. These organisations are also subject to obligations with respect to the confidentiality and protection of your personal information.

We are required by law to provide information when requested to various regulatory or quasi-regulatory authorities, such as the ATO, Centrelink, ASIC and Financial Ombudsman Service (FOS). As a Diamond member of the Association of Financial Advisers (AFA) we may also be required to make certain information available for inspection by the AFA, to ensure our compliance with professional standards. This may involve disclosure of personal information.

In the event that we propose to sell any part of our business, we may disclose your personal information to a potential purchaser in the course of them conducting due diligence investigations. All such disclosure would be made in confidence and on the basis that no personal information would be otherwise used or disclosed by them. In the event any part of our business is sold, we may transfer your personal information to the purchaser of the business. If that were to occur, you would be advised of the transfer.

you have consented; or
you would reasonably expect, or have been told, that information of that kind is usually passed to those
individuals or organisations; or
it is required or authorised by law.

Pilot Life Insurance does not sell mail or contact lists.

How does Pilot Life Insurance store and maintain your personal information?

Your personal information is generally held in your client file and on electronic databases. We take steps to protect the personal information we hold against misuse, loss, and unauthorised access, use, modification or disclosure. These steps include password protection for electronic files, securing paper files in locked cabinets and physical access restrictions. When no longer required, personal information is destroyed in a secure manner or deleted.

We also take steps to ensure that the personal information we collect and hold is accurate, up-to-date and complete. These steps include maintaining and updating personal information when you inform us that your personal information has changed, and at other times as necessary.

How do we handle a request for access to your personal information?

Under the NPPs, individuals are generally entitled to access the personal information held about them.

We will endeavour to respond to your request for information in a timely manner. We will always ask you to first identify yourself to our satisfaction and provide us with a reason for requesting the information. We will generally provide you access to your personal information unless we consider that there is a sound reason under the NPPs, the Privacy Act 1988 or other relevant law to withhold the information. If we reach that decision, we will tell you and provide reasons.

We are entitled to charge a reasonable fee for providing access to your personal information but, unless your request is time consuming or requires substantial reproduction of documents, we will be unlikely to do so. If we do propose to charge a fee, we will give you an estimate of the fee in advance.

What if some of the information we hold is not accurate?

It is important to us that the personal information we hold is accurate, up-to-date and complete. If you believe that your personal information which we hold is inaccurate, out-of-date or incomplete in any way, please contact us and provide evidence of the inaccuracy. If we agree that our information is wrong, we will correct it. If we do not agree that our information is wrong, we will tell you and provide reasons, and you may then make a statement about the requested changes and we will attach this to the record of the personal information in question.

How do I request access or changes to my personal information, or raise concerns about privacy of my personal information?

Please contact Pilot Life Insurance and ask to speak to our Privacy Officer if you require more information about our Privacy Policy, or if you want to request access or changes to the information we hold about you, or want to raise concerns about our treatment of your personal information.

How do I contact Pilot Life Insurance?

Call us: 07-3272-7188
Fax us: 07-3229-5104
Email us: info@pilotlifeinsurance.com.au
Write to us: Pilot Life Insurance GPO Box 2127 Brisbane, QLD, 4000